Hosted Telephong, MS Teams & Unifed Communications
We at VEI Global specialise in the deployment and integration of Microsoft Teams for contact centres and all aspects of Telephony & UC.
The deployment of communications and collaboration tools has never been a more critical aspect of business operations. Many businesses have had to adapt to remote working while retaining an enterprise-class solution that supports employees working from home. Microsoft platform technologies are at the core of most operations for businesses today offering access to instant conference calls, collaboration and document sharing without compromising security. This is a radical change from the onsite office environment. However, one of the most common forms of communication between employees and external businesses is still the traditional phone. Many businesses are highly reliant on personal phone contact with their clients and customers. VEI Global has worked with companies and organisations all over Ireland, to successfully integrate their existing telephony infrastructure with MS Teams, ensuring that internal and external calls can be placed at any time and from any location.
Integrating a business’s phone system with MS Teams offers huge benefits:
- MS Teams streamlines work, increased productivity and saves time.
- All communications and collaboration tools visible within one window view.
- The ability to have conference calls remotely for Team meetings.
- Significant cost savings are achieved.
- A robust and secure system of communication enterprise-wide.
- Remote workers are facilitated on any device, desktop computer, mobile device, iPad and with a compatible inexpensive headset.
Our 100% cloud-based contact centre solution leverages the investment into Microsoft Teams and makes customer service part of the company-wide communication strategy. Employee’s use Microsoft Teams as their single application for internal and customer communications. Custom workflows, skill-based routing and real-time reporting add speed and adaptability to process optimization. Context information, such as customer data, easy access to internal experts and the intuitive user interface empower every employee within the company to serve customers confidently and professionally.
Truly Native
Our Contact Centre is truly native: It uses the Microsoft Graph API and can therefore utilize functionality native to Teams, such as call handling. The media stream stays in the Teams tenant and agents benefit from the best-in-class user experience.
Beyond Connected
Our Contact Centre is not just running on Azure but built on it and thus fully leverages the Microsoft Teams investment and ecosystem. It is currently the only solution that is not only a ‘connected’ but a Microsoft ‘Extended’ Contact Centre solution.
Deeply Integrated
Thanks to the native integration, Our Contact Centre can fully utilise Power Automate for no-code integrations and automations. Standard connectors to various CRM, ERP and ticketing tools empower you to integrate your favourite tools within minutes.
Call Recording – Compliance & Quality Management Recording for Microsoft Teams
Do you want to use Microsoft Teams while having to adhere to regulatory requirements, such as recording, retention and surveillance of voice and electronic communications?
Or would you like to step up your quality management to improve customer experiences?
Our Recording, combines full PCI financial compliance while offering secure monitoring, record-keeping and reporting capabilities with the ease and security of a subscription-based cloud service.
100% cloud
Our Recording runs entirely on the Microsoft Azure Cloud. This means: zero infrastructure and 100% scalability for you.
Maximum Data Security
All recordings are stored on your own Azure storage – only metadata is saved in the Cloud. Recordings are encrypted securely to industry standards and you can bring your own certificates.
Omnichannel
Capture all communications in Teams meetings and direct conversations: from voice calling to chat, video, screen sharing, and IM attachments across all your regulated users.
End to End Call Recording
PCI pause/resume
Flexible configurable retention period
SSL encrypted admin portal
Ability to tag call recordings with reference
We at VEI Global look after full deployment for our clients when integrating with MS Teams. We evaluate a client’s current processes and their needs and integrate the current contact centre and comms channels into a single platform for all communications and collaboration. This leaves our own clients time to focus on what matters most—customer satisfaction and business growth.
Luware
Multi-Touchpoint Contact Center for Microsoft Teams
Luware Nimbus is the contact center solution for all your customer touchpoints. It is fully integrated into Microsoft Teams, provides a modern workplace for your agents, and creates a superior customer experience.
Future-proof Contact Center
Increase the flexibility and quality of your service with a solution that uses modern technology, adapts to your needs, and grows with you.
Modern Workplace for Agents
Deliver excellent customer service by empowering staff with information, productivity tools, and real-time insights.
Office 365 Strategy
Make the contact center an integral part of your strategy and fully leverage the Office 365 ecosystem and Power Platform.
VoIP Telephony Services
VEI Global specialise in the delivery of IT and Telecoms solutions including; Wi-Fi, LAN/WAN/SD WAN, IPT, Contact Centre, UC&C, Circuit Connectivity. Our clients include some of the largest Global Service Providers and Systems Integrators. We have completed Digital Transformation and Network upgrade Projects for some of the most recognised brands in the world.
IP Telephony & VoIP
The demands on the modern workplace are becoming more and more extensive – and everything must be synchronously networked and available at all times.
VEI provide customers with a resilient, cloud-based telephony platform, hosted in ISO 27001 data centres. Our solution enables the flexibility to customers to seamlessly add or reduce extension numbers, depending on their business scalability needs. There are no capacity limitations for business extensions and we provide unlimited concurrent outbound calls. The pricing is based on user per month fee, ensuring costs are predictable. All communication is encrypted for security.
In addition, VEI can integrate our telephony solution with Microsoft Teams, if that is your preference. It will enable your business users to centrally combine the most important Microsoft Office 365 applications, enabling employees to collaborate regardless of location. In addition, Microsoft Teams can also be used as a virtual telephone system.
With Microsoft Teams telephony “direct routing”, your Microsoft Teams environment is connected directly to VEIsipcall, giving you a fully integrated telephony solution. This means that you do not incur any additional costs or time-consuming configuration work for your own Session Border Controller (SBC). If you already have your own SBC in use, it can of course be easily and conveniently connected to VEIsipcall with a SIP trunk – just as you want.
Use Microsoft Teams worldwide with VEIsipcall, regardless of your location. The call channels remain unlimited and, in contrast to other providers, are not restricted. With VEIsipcall you pay a monthly fee of only CHF 1.– per phone number / user.
Unified Communications & Collaboration (UC&C)
VEI Global has extensive experience in delivering critical enterprise IPT solutions to the public and private sector organisations throughout the EU. Whether you’re a 50-person contact centre or an international multi-site financial services operation, we’ll help you achieve your competitive edge by advancing your use of communications technology. Our experienced team have developed extensive skillsets with multiple telecom providers and considerable integration experience with UC&C platforms including Microsoft Teams, as well as our own VEI stand-alone UC solution. VEI’s Cloud platform gives organisations of all sizes affordable, flexible access to the latest Enterprise-Class tools. All of these technologies are backed up with a 24/7 support helpdesk, which is matched with each client’s requirements to include Proactive monitoring, Managed Support Services & onsite resources.
Contact Centre
VEI have deployed our feature-rich contact centre solution with several high-profile clients, with complex customer service requirements.
VEI Offer multiple customizations during our installations including:
- Unique secure network integration and access control/filtering
Dial Plan customization for auto call answer, advanced logging, queueing based on needs
Data retention based on business specific needs
Application roadmap influence
PCI compliance API customization for browser integration
Third Party Application/Service integration (O365..)
Our 100% cloud-based contact centre solution leverages the investment into Microsoft Teams and makes customer service part of the company-wide communication strategy. Employee’s use Microsoft Teams as their single application for internal and customer communications. Custom workflows, skill-based routing and real-time reporting add speed and adaptability to process optimization. Context information, such as customer data, easy access to internal experts and the intuitive user interface empower every employee within the company to serve customers confidently and professionally.
Truly Native
Our Contact Centre is truly native: It uses the Microsoft Graph API and can therefore utilize functionality native to Teams, such as call handling. The media stream stays in the Teams tenant and agents benefit from the best-in-class user experience.
Beyond Connected
Our Contact Centre is not just running on Azure but built on it and thus fully leverages the Microsoft Teams investment and ecosystem. It is currently the only solution that is not only a ‘connected’ but a Microsoft ‘Extended’ Contact Centre solution.
Deeply Integrated
Thanks to the native integration, Our Contact Centre can fully utilise Power Automate for no-code integrations and automations. Standard connectors to various CRM, ERP and ticketing tools empower you to integrate your favourite tools within minutes.
Call Recording – Compliance & Quality Management Recording for Microsoft Teams
Do you want to use Microsoft Teams while having to adhere to regulatory requirements, such as recording, retention and surveillance of voice and electronic communications?
Or would you like to step up your quality management to improve customer experiences?
Our Recording, combines full PCI financial compliance while offering secure monitoring, record-keeping and reporting capabilities with the ease and security of a subscription-based cloud service.
100% cloud
Our Recording runs entirely on the Microsoft Azure Cloud. This means: zero infrastructure and 100% scalability for you.
Maximum Data Security
All recordings are stored on your own Azure storage – only metadata is saved in the Cloud. Recordings are encrypted securely to industry standards and you can bring your own certificates.
Omnichannel
Capture all communications in Teams meetings and direct conversations: from voice calling to chat, video, screen sharing, and IM attachments across all your regulated users.
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