Managed Services

Managed Services

We provide our global clients with expert outsourced managed services in a range of engagement models

Our clients include some of the largest Global Service Providers and Systems Integrators. We have worked with some of the most recognised brands in the world to supply a full suite of Managed Services through our Expert Services Teams. We offer a full and comprehensive range of Managed Services for your business on a global scale including the following:

Outsourced Helpdesk Support Desk
Multi-Channel Support Service
Fully DS Trained Resources
Security as a Service
Dedicated Advanced Engineering Team
Infrastructure as a Service
Integration Centre / Warehouse Services
Expert Placements

Outsourced Helpdesk Support Desk

  • 1st and 2nd line remote engineering and IT support.
  • Ticket management/allocation (experience with Service Now).
  • Customised Service with Dedicated Team and Assigned Team Lead for long-term engagements.

  • Liaise with end-client local IT Branch office resources.
  • Experience across range of ICT technologies including PC, DC, LAN, storage, virtualisation, O365.

  • 24/7/365 availability covering EU/USA/APAC.

  • Multi-lingual technical support services (French, German, Spanish).

  • Escalation to senior Engineering VEI support & Monthly reports & QBRs.

Multi-Channel Support Service

  • Dedicated Support Hotline with IVR into VEI Contact Centre straight to Level 2 (First Contact
  • Web Portal for Ticket Logging.
  • Self Service Portal (Continuously Developed Database).
  • Event Management/Monitoring.
  • Chat/Chat Bot * (Year 2 Commitment Required).

Fully DS Trained Resources

  • Diagnose issues reported from employees.
  • Trigger Field Services Dispatch if required.
  • Documentation Management.
  • Manage/Test Tool Automation.
  • Execute Minor Installs, Moves, Adds & Changes or Upgrades.

Security as a Service

  • Manage Zscaler PA and IA, Palo Alto/Fortinet FW.
  • Security Risk Assessments & Health Checks.

  • Security Threat Detection & Response.

  • Advanced Security Solutions.

  • Full Vulnerabilities Assessment and Detailed Risk Audit.

Dedicated Advanced Engineering Team

  • Remote Diagnostics/Configuration Support.
  • Software Patching & Firmware Updates.
  • Responsible for mission critical service changes.
  • Additional Onsite Dispatch to Field Engineers.
  • Escalation to senior Engineering VEI support.

Infrastructure as a Service

  • Dedicated Field Engineer Placement.
  • Supported by our global 24/7/365 service desk and Escalation Management.

  • P1, P2 SLA break-fix contracts and maintenance contracts.

  • Project Implementation Teams (FE, PM, Program Mgt).
  • Support flexible as per client requirement.

Integration Centre/Warehouse Services

  • Staging equipment and expert configuration.

  • Testing for network deployment projects.

  • We handle and ship all equipment globally.

  • Stock & Spares Management.

  • WEEE Disposal and Security Data Wipe.

Expert Placements

  • Pool of diverse resources that we offer in a range of engagement models.
  • Contract, Contract-to-hire and Full Time positions.
  • Well diversified, highly trained and motivated talent pool.

  • Agile/Scrum background and also a foundation in software engineering.

  • Resource flexibility as per client requirement.

Field Services

  • Multi-lingual in-country certified field engineers for network deployments and installations.

  • Rapidly deploy and mobilise field teams for multi-site global implementation projects.

  • Responsive team can provide Global coverage of field resources, at short notice.

  • Extensive experience working in all types of environments, retail shops, depots, offices, data centres.

  • Fully managed network implementations and callouts, resulting in predictable outcomes for clients and successful projects.

At VEI Global We have a pool of diverse resources that we offer to our clients in a range of engagement models – Contract, Contract-to-hire and Full Time positions.

We are well diversified, highly trained and motivated talent pool of people working with tech firms, having strong Agile/Scrum background and also a foundation in software engineering. Our engagements are flexible as per the requirement/client expectation and geographical/commercial friendly.

See what VEI Global can do for you!

Download VEI Global Capabilities

Get in touch – We’d love to hear from you.