INNOVATION AND CONNECTIVITY THROUGH TECHNOLOGY INTEGRATION
VEI Global were tasked with mobilising teams of field engineers for deploying credit card machines for our client’s car rental counters across Europe. VEI staged, handled, configured, tested and shipped all the reader machines in our Integration Centre facility, in advance of installation. In addition, VEI Global’s localisation teams provided follow-up administration and user training for all sites. This implementation was viewed by our client’s senior management team as a huge success, against extremely challenging timeframes.
Our client initially requested VEI Global to install approx 1,000 Credit Card Machine devices (PSD2) over 2-3 months across their European site locations. However due to an impending regulatory deadline and some inventory delays, VEI were asked to also pre-configure, stage, test and ship all devices, as well as install all devices in a 6-week window.
The project was expanded for VEI to include follow-up remote support for training and administration for their staff. VEI were required to mobilise teams rapidly across Europe. The project involved over 50 x VEI field technicians, 10 x VEI remote configuration engineers, 4 x Project Managers and 4 x Training Experts, working across 1,100 x sites in 10 x European countries.
DEFINING THE PROJECT NEEDS
The project defined had 3 x distinct phases:
Phase 1 – Pre-configuration
VEI staged, configured, tested and shipped all devices from our “state of the art” Integration Centre
Phase 2 – Implementation
Each location required the PS2 device to be installed and tested onsite. VEI developed a portal for the site device details to be recorded and checked to ensure sites went live “first time”, ensuring that re-visits were kept to a minimum. All site visits had to be scheduled by our global service desk, who encountered site access issues during the summer holiday season. All site locations were successfully installed over a 6-week timeframe and crucially meeting the client’s deadline.
Phase 3 – Training Support
Following successful installation for all sites, VEI were asked to provide device training remotely for car rental counter staff. VEI provided German, French, Italian and Spanish experts to provide training support, ensuring a seamless installation of the new service for both the client’s staff and their end-customers