Who runs and supports large multisite network estates across Ireland and beyond?

VEI Global is an ISO 9001 certified managed ICT provider that runs and supports large, multisite network and infrastructure estates across Ireland, the United Kingdom and over 100 countries worldwide. From our headquarters in Clane, Co. Kildare and our office in Manchester, we manage Wi-Fi, LAN, mobile coverage and voice estates, monitored and supported under one accountable contract with agreed service levels, whether VEI built the network or you are moving it across from another provider. This is estate scale infrastructure management for organisations that run many sites, not single office PC support. Our own certified engineers keep it running, against an SLA, day and night.

What makes VEI different from other managed network providers?

VEI is a networking and telecommunications engineering company first and a managed service provider second. The people who monitor and support your estate are HPE Aruba, Cisco and Microsoft certified network engineers, not a call script. Whether VEI installed your network or you are moving it across from another provider, we take it on, document it, and where it helps we redesign and improve it as we run it.

Three things carry that difference:

• You are managing an estate, not a help desk ticket queue. VEI is built for organisations running large, multisite network and infrastructure estates, with the monitoring, change control and reporting that scale demands. This is not desktop, server and print support for a single office.
• One accountable contract across the full stack, under SLA. Wi-Fi, LAN, mobile coverage and voice, with the security built into them, managed under a single VEI contract, with one point of accountability, one set of dashboards and agreed response and resolution targets, rather than a different vendor for each layer.
• Certified engineers, not a call script. The HPE Aruba, Cisco, Microsoft and Zyxel certified engineers behind our managed networks are the ones who answer when you call. Where a customer needs skilled hands rather than a full managed contract, our expert services and placement offering provides that separately.

The outcome is an infrastructure estate actively managed by one accountable team of engineers, under one contract with clear service levels, anywhere the business operates, whether VEI built the estate or took it on from someone else.

What does VEI manage under a managed services and SLA contract?

A VEI managed services contract is built around the customer’s estate, not a fixed package. Common scope includes:

• Managed networks. Ongoing management of the Wi-Fi, LAN and network infrastructure under your contract: monitoring, patching, configuration management, firmware lifecycle and access control administration. Network security is managed as part of the LAN.
• Managed connectivity and voice. Ongoing management of business internet, circuits, SIP and Microsoft Teams calling, with call quality monitoring and carrier coordination.
• Service levels and accountability. Defined response and resolution targets, escalation paths and a single accountable team, documented in the SLA before anything transitions.
• Multisite and international support. A single managed service across every location the customer runs, from a single Irish office to an international estate in over 100 countries.
• Service reporting and reviews. Regular service reports and review meetings against the agreed SLAs, so the customer sees performance, incidents and planned improvements in one place.

Customers take the full set or only the parts they need, and the scope flexes as the business changes.

What does onboarding a managed service with VEI involve?

Every managed services engagement runs through five standard phases:

1. Discovery and estate audit. Existing infrastructure, contracts, support arrangements and pain points mapped. Output is a written current state report and a proposed service scope.
2. Service design and SLA definition. Scope, response and resolution targets, escalation paths and reporting cadence agreed and documented before anything transitions.
3. Transition and onboarding. Monitoring, access, documentation and runbooks put in place, with knowledge transfer from any incumbent provider managed to avoid service gaps.
4. Steady state management. Round the clock monitoring, helpdesk and SLA bound incident response run from our NOC, with change management and proactive maintenance.
5. Service review and continuous improvement. Regular service reviews against the SLAs, with capacity, security and lifecycle recommendations so the estate keeps pace with the business.

The same workflow runs for multisite retail and hospitality estates, healthcare groups, government bodies and international operations.

How does VEI handle multisite and international managed services?

Managing infrastructure across many sites and countries has three failure modes, and we run all of them from one accountable team to neutralise each one.

Standardised service design. Every site gets the same monitoring, naming convention, escalation logic and reporting format, so support, fault diagnosis and engineer hand offs work the same way at every location. We document the standard and hand it over as part of the contract.

Single point of accountability. One NOC, one service desk and one set of dashboards cover the whole estate, regardless of how many countries it spans, all against the agreed SLA. Tickets flow into the customer’s chosen ITSM platform or to a dedicated VEI inbox, with one team accountable end to end.

Coordinated change and local delivery. With customer operations supported in over 100 countries and more than 20,000 access points deployed across Europe, we coordinate change centrally while delivering hands on work locally, so a global standard is applied without losing on the ground response.

Who has VEI delivered managed services for?

VEI delivers managed services and SLA support for large infrastructure estates, including:

• A multisite European institutional estate, with an SLA spanning Wi-Fi and network circuits across multiple sites.
• Pfizer, supported locally in Ireland under a managed service.

VEI supports customer operations in over 100 countries from our Clane HQ and Manchester office, backed by ISO 9001 quality management, for organisations running large multisite estates across retail, hospitality, healthcare, government, manufacturing and transport.