ICT Service Providers
BT Ireland – Global ICT Field Services Partnership
Innovation and Connectivity Through Technology Integration
BT Ireland is a global leader in telecommunications and IT solutions, supporting enterprise customers with cloud, networking, and digital transformation services. With a vast international network and decades of industry expertise, BT simplifies complex challenges across sectors, enabling global connectivity, cloud migrations, and next-generation communications infrastructure.
BT required a trusted ICT partner with global reach and strong field engineering capabilities to support major deployment projects for its high-profile enterprise clients. VEI Global was appointed to deliver consistent, expert-led field services that scale across regions and technologies.
BT Ireland sought a partner to:
- Provide turnkey field engineering services
- Deliver multi-site Wi-Fi and network infrastructure deployments
- Offer expert resource placements for long-term support
- Support critical ICT projects across Europe and North America
- Act as an extension of the BT service team for global clients
Project Scope
VEI Global delivered critical support for BT and their enterprise clients through high-impact, large-scale initiatives, including:
- Wi-Fi installation & support for 400+ retail stores, depots, and offices
- GSM connectivity for warehouses and remote sites of a global manufacturer
- Telephony, call centre, and recording systems for a major financial institution
- Expert placements on 12/ 18-month contracts for global pharmaceutical firms
Our multi-site experience and hands-on approach have ensured successful rollouts across diverse business environments.
BT faced varied technical challenges, including:
- Legacy infrastructure integration
- Multi-country deployments with local compliance
- Language and logistics barriers
- Rapid timelines and strict uptime requirements
VEI overcame these with its experience across Cisco, Meraki, HPE Aruba, and Zscaler technologies, applying tailored approaches to each client’s needs and ensuring success, despite technical or logistical complexity.
Long term Partnership
VEI Global has been a strategic delivery partner for BT Ireland for over a decade. Our services include:
- Network and Wi-Fi surveys & installations
- Connectivity and GSM solutions for offices and warehouses
- Telephony and contact centre system rollouts
- Expert resource placements for contract support
- Pre-sales design, operational support, and project management
- Seamless delivery across Europe and the USA
Projects are executed with a consistent delivery model, strong client alignment, and proven outcomes. Our global field teams, integration centre, and expert engineers provide BT with the scale and flexibility needed to meet growing client demands.
BT Ireland continues to choose VEI Global for key reasons:
- Rapid mobilisation of international field teams
- Ability to provide turnkey solutions or augment in-house resources
- Proven methodology and consistency in service delivery
- Deep understanding of BT’s client environments
- Flexible, issue-driven approach that resolves complex problems efficiently
- Global reach with access to expert resources across regions
This long-standing relationship is built on trust, results, and strategic alignment.
Project Team & Delivery
The VEI Global team supporting BT includes:
- Project managers overseeing deployment and scheduling
- Field engineers across Ireland, Europe, and the USA
- Remote support teams for configuration and troubleshooting
- Expert resource placements embedded in client teams
- Pre-sales consultants and network architects to support solution design
Collaboration with BT Ireland’s service teams ensures effective communication, technical integration, and high performance at every project stage.
BT Ireland now benefits from:
- Expanded field engineering coverage without increasing internal headcount
- Reduced project delivery costs through smart outsourcing
- Enhanced service capability to win and retain high-value clients
- Reliable partner able to meet tight timelines and complex demands
This strategic partnership gives BT confidence to deliver on large-scale ICT projects globally, with VEI Global acting as a seamless extension of their team.
THE IMPLEMENTED SOLUTION
VEI Global acted as a trusted delivery partner to BT Ireland, providing turnkey field engineering services and expert resource placements to support large-scale ICT deployments. Our teams managed Wi-Fi installations for over 400 sites, implemented GSM connectivity for remote locations, and deployed telephony and contact centre systems for major enterprise clients. Leveraging expertise in Cisco, Meraki, HPE Aruba, and Zscaler technologies, we overcame challenges such as legacy infrastructure, multi-country logistics, and tight deadlines. With a consistent delivery model, global field teams, and dedicated project management, VEI delivered scalable, cost-efficient solutions, enabling BT Ireland to meet growing client demands and expand their global service capability.
ABOUT VEI GLOBAL
VEI Global is a market leader in providing innovative technology services and support solutions. We excel in delivering multi-site IT deployment projects across all sectors around the globe. Our focus is on providing the best support service capabilities, all requests are managed 24/7. We can handle any ICT challenges and are experts in networks, logistics, infrastructure and service delivery. A highly skilled and experienced IT team such as VEI can support businesses with all aspects of IT infrastructure projects, from reviewing your requirements, identifying the right solutions to suit your requirements and budget, right through to deployment and ongoing systems maintenance. This leaves you free to focus on what matters most—your business operations and business growth.
