ICT Service Providers
Virgin Media Ireland
Innovation and Connectivity Through Technology Integration
Seamless Migration for 120 Hosted Phone System Clients
In 2023, Virgin Media Ireland, part of Liberty Global, made a strategic decision to discontinue their hosted phone system service. With over 1 million customers nationwide, Virgin Media is Ireland’s largest digital cable television and telecommunications provider, offering broadband internet, digital TV, telephony, and mobile services. The transition required migrating approximately 120 business clients from their legacy hosted phone system to a new platform with minimal disruption and no increase in recurring costs for end users.
The Challenge
Virgin Media needed a trusted technology partner to manage a complex, time-sensitive migration project across multiple business customers. Key challenges included:
- Ensuring zero downtime or communication loss during the migration
- Porting client numbers accurately and efficiently to the new system
- Maintaining identical system functionality, features, and costs
- Coordinating with clients across all 26 counties of Ireland
The migration needed to be delivered smoothly, on schedule, and without impacting Virgin Media’s customers’ day-to-day operations.
The Solution
VEI Global worked closely with the Virgin Media team to design and implement a detailed migration plan. Before porting, our engineers replicated each client’s configuration including Auto Attendant programming and custom WAV files onto the new platform. Every system was fully tested prior to going live to ensure operational readiness.
VEI Global project managers coordinated precise number porting windows with Virgin Media and each client to minimise service disruption. Dedicated field engineers were available nationwide to provide on-site support during the transition. Following deployment, each installation was verified, tested, and signed off by clients, confirming full functionality.
Timeline
The full migration programme was successfully completed over a 14-week period. Careful scheduling, rigorous testing, and constant communication ensured that every client was transitioned efficiently with minimal downtime.
Why VEI Global Was Chosen
Virgin Media required a partner that could mirror the functionality of their legacy hosted system while ensuring a seamless client experience. VEI Global was selected for its:
- Proven expertise in nationwide telecom rollouts
- Strong track record in project planning, management, and deployment under tight deadlines
- Ability to provide end-to-end technical support across Ireland
- Commitment to ensuring no additional recurring costs for end clients
Our comprehensive approach and experienced engineering teams gave Virgin Media confidence in VEI Global’s ability to deliver a smooth, disruption-free migration for their customers.
Challenges Overcome
This project demanded precise coordination and timing. Each client site required detailed liaison between VEI Global, Virgin Media, and the end customer.
- All handset MAC addresses had to be entered into the new system in advance.
- Exact porting times were scheduled to ensure seamless number transfers.
- Systems and handsets were rebooted during live cutovers all within narrow time windows as Virgin Media’s legacy service was phased out.
The success of this project was built on careful planning, proactive communication, and technical precision.
Results & Benefits
- 120 clients migrated successfully with minimal service interruption
- Identical feature sets maintained, ensuring user familiarity
- No increase in recurring costs for clients
- Nationwide delivery across 26 counties
- Reliable, scalable platform enabling Virgin Media customers to continue operations without disruption
The result was a smooth and transparent transition process that protected Virgin Media’s reputation for reliability while ensuring their customers experienced a high-quality, uninterrupted phone service.
THE IMPLEMENTED SOLUTION
VEI Global partnered with Virgin Media Ireland to deliver a 14-week nationwide migration programme for 120 hosted phone system clients. Each configuration was carefully replicated and tested before go-live, ensuring functionality was maintained and customers experienced zero downtime. With meticulous scheduling, coordinated number porting, and on-site engineering support, the project was completed smoothly across all 26 counties. VEI’s proactive communication, technical precision, and end-to-end management enabled Virgin Media to deliver a disruption-free transition that upheld service quality and client confidence.
ABOUT VEI GLOBAL
VEI Global is a market leader in providing innovative technology services and support solutions. We excel in delivering multi-site IT deployment projects across all sectors around the globe. Our focus is on providing the best support service capabilities, all requests are managed 24/7. We can handle any ICT challenges and are experts in networks, logistics, infrastructure and service delivery. A highly skilled and experienced IT team such as VEI can support businesses with all aspects of IT infrastructure projects, from reviewing your requirements, identifying the right solutions to suit your requirements and budget, right through to deployment and ongoing systems maintenance. This leaves you free to focus on what matters most—your business operations and business growth.
